Company name: Monbana

SA (public limited company) with capital of €680,000
Companies & Trade Register no: FR 562100 032 RCS NANTERRE
Head office: Rue Alain Colas, 53500 Ernée, France
Legal representative: Mr Guattari
Publication director: Mr Guattari


Development: Easycom
90 Bd Henri Becquerel, 53021 Laval cedex 9, France
Tel.: +33 (0)2 43 67 86 66 – Fax: +33 (0)2 43 67 86 61

Privacy Policy

Chocolaterie Monbana SA (public limited company) with capital of €680,000, with registered offices at Rue Alain Colas, 53500 Ernée, France, is listed on the Nanterre Companies & Trade Register under number FR 562100 032. Our company is committed to protecting your personal details and respecting your privacy.

This privacy policy (hereinafter the “Policy”) defines the type of details we collect, how we use them and the rights you have regarding them. By using Chocolaterie Monbana’s websites ( www.monbana.com, www.monbanafranchise.fr, and others, hereinafter the “Websites”), you accept the terms of this Policy.

Your details are handled by Chocolaterie Monbana.

Collecting and Using Personal Details

We collect and store your personal details, including your name, address, email address, phone number and fax number (hereinafter “Personal Details”).

We collect your Personal Details from the following sources:
•    You disclose your Personal Details to us by completing a form on one of our websites. This includes Personal Details provided when you place an order for our products, sign up for our newsletter and correspond with us.
•    When you enter into a commercial transaction with us.
•    Via your internet browser, which interacts with us when you visit our websites. We may process these details with analytical tools such as Google Analytics.
We use your Personal Details to ensure that our website content is presented in the best way possible for you and your computer, to offer you information, products and services you request or which we think may interest you (if you have agreed to being contacted for this purpose), to fulfil our obligations under any contract we have with you, to enable you to use interactive features we offer, to enable you to create user accounts and to inform you of changes to our service.

We will ask for your agreement before sending any commercial solicitation via email, unless the commercial solicitation we are sending you relates to products which are similar to those we have already supplied you with. If you receive commercial solicitation from us, whether by email or other means, you may notify us at any time that you no longer wish to receive it by : clicking here.


Children accessing and using the Website (including the creation of a user account) must be supervised by their parents.

Sharing Personal Details

We will not share your Personal Details with third parties, except in the situations described below.

We reserve the right to share Personal Details when we believe that it is necessary according to the law, when applying the Terms of Use or in order to protect the rights, property or security of the Monbana Group, our customers or third parties.

We may share your Personal Details with our suppliers and partners for business reasons.

We will not sell your Personal Details to any third party. However, we may need to share your Personal Details if a new company is acquired and/or all or some of our companies are sold (the Personal Details may form part of the company’s assets which are transferred to the purchaser).

Protection of Personal Details

We will take every reasonable precaution to ensure that the Personal Details you provide through our websites remain secure and confidential.

We have strict security procedures for storing and sharing Personal Details. When you set your password or we send you a password upon request in order to access certain parts of our websites, you are responsible for keeping that password confidential. We ask that you do not share it with anyone.

Your Personal Details may be handled by employees working for us or one of our suppliers and/or partners in a European Economic Area country. These employees may be called upon to process your Personal Details as outlined in this Policy.
When you provide your Personal Details, you agree to them being shared, stored and processed. We will take all reasonable measures to ensure that your Personal Details are securely handled in accordance with this Policy.

Your Rights

VYou have the right to access your Personal Details, correct them and delete them.

Send your request (at your own expense) to access, correct or delete your Personal Details to the address given at the end of this Policy. Please provide your postal and/or email address so we can reply. You are responsible for ensuring that we hold correct contact details for you. This will enable us to provide you with the best service possible.

You can request, at any time, that all of your Personal Details be completely erased from our systems for legitimate reasons or that they simply be updated. Send your request to the address given at the end of this Policy.

However, please note that we need certain key details about you in order to provide you with the services you request. If you ask us to erase all or some of these details, you may no longer be able to use or access the website or parts of it.


When you visit our website for the first time, a cookie will be saved on your hard drive.

The next time you visit (using the same computer), our server will recognise the cookie and send us information about your previous visit.

If you do not want cookies saved on your hard drive, please choose the relevant setting on your browser. But please note that choosing to block cookies may mean that you are no longer able to use or access this site or some parts of it.

Questions / Request

Please send us any questions or requests about this Policy by clicking here.

General Terms

This Policy may be modified or updated at any time without prior notice if Chocolaterie Monbana deems it necessary.

We will inform you of any amendments which affect how we handle your Personal Details.

By using this website, you agree to the Terms of Use and the provisions of this Policy.

We will use your Personal Details in accordance with the Policy provisions in force at the time we use them.


Privacy Assistance

Please contact us if you have any questions or are unhappy with the Policy. We will be happy to help resolve any questions or concerns you may have.

Chocolaterie Monbana
Rue Alain Colas, 53500 Ernée, France
Tel.: +33 (0)2 43 05 42 48
E-mail: contact[at]monbana.fr

Or click here.